Terms of Service

Last updated: October 9, 2026

This website and online store are operated by Flora Gummies. Throughout these Terms of Service ("Terms"), the terms "we", "us" and "our" refer to Flora Gummies.

We operate as an online retailer and offer this website, its content, products and related services subject to these Terms.

By accessing our website or placing an order, you agree to these Terms and to any policies referenced in them, including our Privacy Policy, Refund Policy and Shipping Policy.

Our store is hosted on Shopify, which provides the e-commerce platform used to offer our products and services.

1. Online Store Terms

You must be at least the age of majority in your place of residence to place an order, or have the permission of a parent or legal guardian where permitted by law.

You may not use our website, products or services for any unlawful or unauthorised purpose or in a way that violates applicable laws or the rights of others.

You must not introduce viruses, malicious code or other technology intended to disrupt or damage our website or Services.

2. Products and Product Information

We aim to describe and display our products as accurately as reasonably possible.

Product packaging, appearance or other details may vary from images shown on the website, provided that this does not affect any rights you have under applicable consumer law.

Information provided on our website is for general informational purposes and is not intended to replace individual medical or professional advice.

Our products are dietary supplements and are not intended to diagnose, treat, cure or prevent any disease.

You should follow the product label and directions for use and seek appropriate professional advice where necessary.

We may change or discontinue products, descriptions or availability from time to time.

Any such changes will not remove rights that have already arisen in relation to an accepted order.

3. Prices and Currency

Our store serves customers in Australia, New Zealand and, when available at checkout, the United States.

Prices are generally displayed in the following currencies:

• Australia: Australian Dollar (AUD).

• New Zealand: New Zealand Dollar (NZD).

• United States: US Dollar (USD).

The currency and final amount payable will be confirmed at checkout.

Applicable taxes collected by us and any shipping charges will be displayed before you complete your purchase.

Your bank or payment provider may apply currency conversion fees or other charges outside our control.

We reserve the right to change product prices before an order is accepted.

Price changes will not affect orders already accepted, except where corrections are permitted or required by applicable law.

4. Orders and Acceptance

Submitting an order does not necessarily mean that we have accepted it.

We may refuse or cancel an order where reasonably necessary, including when:

• A product is unavailable.

• Payment cannot be authorised.

• Order information is incomplete or incorrect.

• We reasonably suspect fraud, misuse or unauthorised resale.

• We cannot legally fulfil or deliver the order.

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled items in accordance with applicable law.

You agree to provide accurate and current billing, delivery and contact information.

5. Payments

Payments are processed through Shopify Payments and other payment methods available at checkout, including PayPal where offered.

Your use of a payment method may also be subject to the terms and conditions of the relevant payment provider.

By placing an order, you authorise us and our payment providers to charge the amount shown at checkout using your selected payment method.

We use appropriate payment processing services and do not generally store complete payment card details.

6. Order Cancellation

You may request cancellation of an order before it has been dispatched.

To request cancellation, contact support@floragummies.com as soon as possible.

Once an order has been dispatched, we may be unable to stop the shipment.

However, you may still request a refund under our 30-Day Money-Back Guarantee or exercise any cancellation rights available under applicable law.

If we cannot dispatch an order within the promised timeframe, we will notify you and provide the cancellation, delay-consent and refund options required by applicable law.

For US customers, this includes applicable requirements under the FTC's Mail, Internet, or Telephone Order Merchandise Rule.

7. Shipping and Delivery

We offer free standard shipping to customers in Australia and New Zealand.

Free standard shipping will also apply to customers in the United States once US orders are enabled at checkout.

Shipping availability is determined by the delivery destinations supported at checkout.

We may use international fulfilment partners and third-party shipping providers. Orders may be dispatched from locations outside your country of residence, including China.

Delivery times depend on the destination, shipping provider, customs processing and circumstances outside our reasonable control.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

We will comply with applicable legal requirements regarding dispatch timeframes, delivery delays, cancellation and refunds.

Customers are responsible for providing a complete and accurate shipping address.

Incorrect or incomplete address information may cause delays or unsuccessful delivery.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes or customs clearance charges.

Free standard shipping does not automatically mean that import duties or other government-imposed charges are included.

Whether such charges are prepaid or payable separately depends on the applicable shipping arrangement.

Where required by law, relevant charges and responsibilities will be disclosed before purchase.

If customs duties or import charges are not prepaid, customers may be asked to pay them directly to the relevant customs authority or carrier, subject to applicable law and the terms communicated before purchase.

Please contact support@floragummies.com if you have questions about possible import charges before placing an order.

For further information, please refer to our Shipping Policy.

8. Returns, Refunds and Consumer Guarantees

Our Refund Policy forms part of these Terms and explains our procedures for returns, refunds and replacements.

30-Day Money-Back Guarantee

We offer a voluntary 30-Day Money-Back Guarantee for eligible Flora Gummies purchases made directly through our online store.

If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of receiving your order.

This guarantee also applies to products that have been opened or partially used.

To request a refund, contact support@floragummies.com with your order number.

We may require the product or its remaining contents to be returned before processing your refund.

Customers are responsible for return shipping costs under our voluntary 30-Day Money-Back Guarantee, unless applicable law requires otherwise.

Where a return is required, we will provide return instructions.

Refunds will be issued to the original payment method in accordance with our Refund Policy.

Statutory Consumer Rights

Our voluntary guarantee does not exclude, restrict or modify any consumer rights or remedies that cannot lawfully be excluded.

These include rights under:

• The Australian Consumer Law.

• The New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.

• Applicable United States federal and state consumer protection laws.

Where a product is faulty, damaged, unsafe or incorrectly supplied, we will provide the remedies required by applicable law.

Reasonable return shipping costs will be covered or reimbursed where legally required.

Statutory rights may apply beyond the voluntary 30-day guarantee period.

9. Reviews, Comments and User Content

Where our website allows customers to submit product reviews, comments, photographs or other content, you are responsible for ensuring that your submissions are truthful, lawful and do not infringe the rights of others.

You must not submit content that is false, misleading, defamatory, abusive, obscene, unlawful, fraudulent or contains malicious code.

By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content in connection with our website, products and marketing, subject to applicable law and our Privacy Policy.

We may moderate or remove content where reasonably necessary, including where it breaches these Terms or applicable law.

10. Prohibited Uses

You must not use our website or Services to:

• Engage in unlawful or fraudulent activities.

• Infringe intellectual property or privacy rights.

• Submit misleading or false information.

• Interfere with website security or functionality.

• Scrape or collect data without authorisation.

• Distribute spam, malware or malicious code.

• Otherwise misuse our website or Services.

We may restrict or terminate access where we reasonably believe these Terms have been breached.

11. Third-Party Services and Links

Our website may use or link to services provided by third parties.

We do not control independently operated third-party websites and are not responsible for their content, availability or privacy practices.

Your use of third-party services may be subject to separate terms and policies issued by those providers.

12. Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how personal information is collected, used, stored and shared, including information about applicable privacy rights.

By using our website, you acknowledge that you have been provided with access to our Privacy Policy.

13. Errors and Corrections

Information on our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery information or availability.

We may correct errors and update information where appropriate.

If an error materially affects an order already placed, we will act in accordance with applicable law and, where appropriate, contact you before proceeding or provide a refund.

Nothing in this section limits applicable consumer rights.

14. Intellectual Property

Unless otherwise stated, our website and its content, including text, graphics, branding, product images, design elements and other materials, are owned by or licensed to us and are protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, sell or commercially exploit our content without permission, except where permitted by law.

15. Disclaimer and Limitation of Liability

We do not guarantee that our website will always be uninterrupted, error-free or available at all times.

To the maximum extent permitted by applicable law, we are not liable for losses that are indirect, consequential or not reasonably foreseeable arising solely from the use of our website.

Nothing in these Terms excludes, restricts or limits any liability, consumer guarantee, statutory right or remedy that cannot lawfully be excluded or limited.

This includes applicable consumer protection rights in Australia, New Zealand and the United States.

16. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect to the extent permitted by applicable law.

17. Termination

These Terms remain effective while you use our website or Services.

You may stop using our Services at any time.

We may suspend or terminate access where reasonably necessary, including for serious or repeated breaches of these Terms.

Rights and obligations that arose before termination will not be affected.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business operations or legal requirements.

The current version will be published on our website with an updated revision date.

Changes will generally apply prospectively and will not remove rights that have already arisen in relation to completed or accepted purchases.

Where applicable law requires additional notice or consent, we will comply with those requirements.

19. Governing Law and Consumer Rights

These Terms are governed by the laws of Germany, subject to any mandatory consumer protection laws that apply to your purchase.

Australian Customers

Nothing in these Terms excludes or restricts rights or remedies available under the Australian Consumer Law or other mandatory Australian consumer protection laws.

New Zealand Customers

Nothing in these Terms excludes or restricts rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other mandatory New Zealand laws.

United States Customers

Nothing in these Terms excludes or restricts non-waivable rights or remedies available under applicable US federal or state consumer protection laws.

This includes applicable rights concerning product safety, misleading descriptions, order cancellation, shipment delays and refunds.

Nothing in this section requires consumers to give up any right to bring a claim before a court or tribunal that has jurisdiction under applicable law.

20. Contact

For questions about these Terms, an order, delivery or a refund request, please contact:

Flora Gummies

Website: www.floragummies.com

Email: support@floragummies.com