Refund Policy

We want you to feel confident when purchasing Flora Gummies. This Refund Policy explains our 30-Day Money-Back Guarantee, how to request a refund or replacement, and your rights as a customer.

Our policy applies to customers in Australia, New Zealand and the United States.

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer protection laws.

30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee because we want you to feel comfortable trying Flora Gummies.

If you're not satisfied with your purchase for any reason, you can request a refund within 30 days of receiving your order.

Our guarantee applies even if you have already opened or tried the product.

To request a refund, simply email support@floragummies.com with your order number.

Under this guarantee:

• You can request a refund for any reason, including a change of mind.

• Opened or partially used products are eligible.

• No explanation for your dissatisfaction is required.

• We will refund the amount paid for the eligible Flora Gummies to your original payment method.

• We may require you to return the product or any remaining contents before issuing your refund.

• Customers are responsible for return shipping costs under this voluntary guarantee, unless applicable law requires otherwise.

• If a return is required, we will provide return instructions and the appropriate return address.

This voluntary guarantee applies to Flora Gummies purchased directly from our online store and is in addition to your statutory consumer rights.

Damaged, Faulty or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if:

• Your product arrives damaged.

• You receive the wrong product.

• The product is defective or faulty.

• The product is materially different from its description.

• The product does not meet applicable consumer guarantees.

Please contact support@floragummies.com and include your order number and a description of the issue.

We may ask for photographs or other reasonable information to help us assess the problem.

Depending on the circumstances and applicable law, you may be entitled to a replacement, refund or another appropriate remedy.

Where applicable consumer law requires us to cover or reimburse reasonable return shipping costs for faulty, damaged or incorrectly supplied products, we will do so.

These statutory rights are not restricted by our 30-Day Money-Back Guarantee.

Returns and Return Shipping Costs

Please contact us before returning any product.

If a return is necessary, we will provide instructions explaining how and where to send the product.

For voluntary returns under our 30-Day Money-Back Guarantee, customers are responsible for paying return shipping costs, except where applicable law requires otherwise.

For returns involving faulty, damaged, unsafe or incorrectly supplied products, return shipping costs will be handled in accordance with applicable consumer protection laws.

Where required by law, we will cover or reimburse reasonable return shipping expenses.

Please retain proof of postage and any relevant shipping receipts if you are requesting reimbursement under your statutory rights.

You do not need to retain the original packaging to exercise statutory rights where such a requirement would be unlawful.

Order Cancellations

You may request cancellation of your order before it has been dispatched.

Please contact support@floragummies.com as soon as possible if you wish to cancel.

Once your order has been dispatched, we may be unable to stop the shipment. However, you can still request a refund under our 30-Day Money-Back Guarantee or exercise any cancellation rights available under applicable law.

If we cannot dispatch an order within the promised timeframe, we will notify you and offer cancellation and a refund where required by applicable law.

Refund Processing

Approved refunds will be issued to your original payment method.

We aim to process approved refunds promptly. Once processed, please allow up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.

Refunds under our 30-Day Money-Back Guarantee cover the amount actually paid for the eligible Flora Gummies, taking into account any discounts applied.

Return shipping costs for voluntary guarantee claims are the customer's responsibility, unless applicable law requires otherwise.

Any additional amounts that must be refunded under applicable law will also be refunded.

Australian Customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the nature and seriousness of a problem, you may be entitled to a repair, replacement, refund or another remedy under Australian consumer law.

Where a product fails to meet applicable consumer guarantees, reasonable return costs must be reimbursed where required by law.

These statutory rights apply independently of our voluntary 30-Day Money-Back Guarantee and are not limited to 30 days.

New Zealand Customers

Customers in New Zealand may have rights under the Consumer Guarantees Act 1993, including remedies where goods are faulty, unsafe, not of acceptable quality, not fit for purpose or do not match their description.

Where required by law, reasonable return shipping costs for products that fail to meet applicable consumer guarantees will be reimbursed.

These rights apply independently of our voluntary 30-Day Money-Back Guarantee and are not limited to 30 days.

United States Customers

Customers in the United States may have additional rights under applicable federal and state consumer protection laws.

These may include rights relating to defective, damaged, unsafe or misdescribed products, as well as cancellation and refund rights for orders that are not shipped within applicable timeframes.

Customers are responsible for return shipping costs under our voluntary 30-Day Money-Back Guarantee, except where applicable law requires otherwise.

Our guarantee does not limit any rights that cannot legally be waived or restricted.

Contact Us

For refund requests, product concerns or questions about this policy, please contact:

Flora Gummies

Email: support@floragummies.com

Please include your order number whenever possible so we can assist you efficiently.