Refund policy

Refund Policy

We want you to receive your Flora Gummies order in the condition you expect. This Refund Policy explains when you may request a refund, replacement or other remedy.

Nothing in this Refund Policy limits any rights or remedies you may have under applicable consumer law, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993.

Change of Mind

We do not offer refunds, returns or exchanges where you have simply changed your mind, ordered the wrong product or no longer want the product.

This does not affect any rights you may have where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

Damaged, Faulty or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if:

your product arrives damaged;
you receive the wrong product;
the product is defective or faulty;
the product is materially different from its description; or
you believe the product does not meet an applicable consumer guarantee.

Please contact us at support@floragummies.com and include your order number and a description of the issue.

We may ask you to provide photographs or other reasonable information so that we can assess the problem.

Where required by applicable consumer law, we will provide an appropriate remedy, which may include a replacement, refund or another available remedy depending on the circumstances.

Returns

Please contact us before returning any product.

If a return is required, we will provide instructions explaining how and where the product should be returned. Products sent back without contacting us first may not be able to be properly identified or processed.

Where a product is confirmed to be faulty, damaged or incorrectly supplied and applicable law requires us to cover reasonable return costs, we will do so.

You do not need to have the original packaging in order to exercise rights that cannot legally be excluded.

Order Cancellations

You may request cancellation of your order before it has been dispatched.

Please contact support@floragummies.com as soon as possible if you wish to cancel an order.

Once an order has been dispatched, we are unable to cancel or stop the shipment. Any issue with the order after delivery will be handled in accordance with this Refund Policy and applicable consumer law.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after the refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally not refundable unless the refund relates to a product or order issue for which applicable consumer law requires those costs to be refunded.

Australian Customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the nature and seriousness of a problem, you may be entitled to a repair, replacement, refund or other remedy under Australian consumer law.

These statutory rights apply independently of this Refund Policy.

New Zealand Customers

Customers in New Zealand may have rights under the Consumer Guarantees Act 1993, including remedies where goods are faulty, unsafe, not of acceptable quality, not fit for purpose or do not match their description.