Privacy Policy

This Privacy Policy explains how Flora Gummies ("we", "us" or "our") collects, uses and shares personal information when you visit our online store, place an order, subscribe to marketing, contact us or otherwise use our website and related services (together, the "Services").

The personal information we collect and how we use it depends on how you interact with the Services. Where applicable, we handle personal information in accordance with relevant privacy and data protection laws.

1. Personal Information We Collect

We may collect personal information that you provide directly to us, including:

• Contact information, such as your name, email address, telephone number and delivery address.

• Order information, such as products purchased, billing and shipping details, order status and transaction information.

• Payment-related information and payment confirmation associated with purchases made through our store.

• Customer service information contained in messages or other communications you send to us.

• Marketing preferences, including whether you have subscribed to promotional emails.

• Account information, if customer account features are available and you choose to use them.

We may also collect certain information automatically when you use the Services, including your IP address, browser and device information, network information, pages viewed, interactions with the store, shopping cart activity and other usage information. We may collect this information through cookies, pixels and similar tracking technologies.

We may receive information from third parties that help us operate the Services, including Shopify, payment providers, technical service providers and marketing or advertising service providers.

2. How We Use Personal Information

We may use personal information for the following purposes:

• To process and manage orders and payments.

• To arrange order fulfilment, shipping, returns and customer support.

• To communicate with you about purchases, deliveries, service messages and enquiries.

• To operate, maintain, improve and personalise the Services.

• To detect, investigate and prevent fraud, misuse, security incidents or other unlawful activity.

• To send newsletters, offers and other marketing communications where you have opted in or where otherwise permitted by applicable law.

• To understand how customers interact with our store and advertising, including through cookies, pixels and similar technologies.

• To comply with legal obligations, enforce our terms and protect our rights and the rights of others.

3. Shopify and Payments

Our online store is operated using Shopify. Shopify provides the e-commerce platform and related technology that allow us to provide the Services. As part of operating the store, personal information may be processed by Shopify in accordance with Shopify's own privacy practices.

Payments are processed using Shopify Payments and associated payment services. Payment providers may collect and process payment information necessary to complete a transaction, verify a payment, prevent fraud and comply with legal or regulatory obligations. We generally receive transaction and payment confirmation information rather than the full payment card details used to complete your purchase.

4. Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to operate the store, remember preferences, maintain shopping cart functionality, help secure the Services and understand how visitors interact with the website. Shopify may also place cookies or use similar technologies as part of providing the e-commerce platform.

Some tracking technologies may also be used to measure marketing performance or help provide more relevant advertising. Where consent is required by applicable law, these technologies will be used in accordance with your consent choices.

You can control certain cookies through your browser settings and, where available, through the cookie or privacy controls provided on the website. Blocking some cookies may affect the functionality of the Services.

5. How We Share Personal Information

We may share personal information where reasonably necessary to operate the Services or for the purposes described in this Privacy Policy, including with:

• Shopify and providers that support the operation and hosting of our online store.

• Payment processors and financial service providers involved in processing transactions.

• Service providers involved in order fulfilment, shipping and delivery.

• Technology, security, customer support, communications and other service providers acting on our behalf.

• Marketing and advertising service providers where relevant to our marketing activities.

• Professional advisers, authorities or other parties where disclosure is required or permitted by law, or necessary to protect our rights, customers or Services.

• A buyer, successor or other relevant party in connection with a sale, restructuring, merger or transfer of all or part of our business.

Third-party providers may process personal information under their own privacy notices where they act independently in providing their services.

6. Marketing Communications

If you subscribe to our marketing communications, we may use your contact information to send you news, product information, promotions and other marketing messages. You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

Even if you opt out of marketing, we may still send non-promotional communications that are necessary for orders, customer service, security or other transactional purposes.

7. Data Security and Retention

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide the Services, maintain business and transaction records, resolve disputes, prevent fraud and comply with applicable legal, accounting or regulatory obligations.

8. Your Privacy Rights and Choices

Depending on where you live and the law that applies to your personal information, you may have rights regarding the information we hold about you. These may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete personal information.

• Request deletion of personal information in circumstances where applicable law provides that right.

• Withdraw consent where processing is based on your consent.

• Object to or request restriction of certain processing where applicable.

• Opt out of marketing communications at any time.

• Raise a complaint about how your personal information has been handled.

We may need to verify your identity before responding to certain privacy requests. Some rights are subject to legal exceptions and may not apply in every circumstance.

9. International Processing

Because we use third-party technology, payment, fulfilment, shipping and other service providers, personal information may be processed in jurisdictions other than the country in which you live. Where required by applicable law, we take appropriate steps in relation to the handling of personal information by service providers.

10. Third-Party Websites and Services

The Services may contain links to third-party websites or services. We are not responsible for the privacy, security or content practices of third parties. If you follow a link to another website or use a third-party service, you should review that provider's privacy information.

11. Children's Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children in circumstances where doing so would be unlawful. If you believe a child has provided personal information to us, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices or legal requirements. The updated version will be posted on the website and the date at the top of this Privacy Policy will be revised.

13. Contact and Complaints

If you have questions about this Privacy Policy, want to exercise a privacy right or wish to make a complaint about how your personal information has been handled, contact us at:

support@floragummies.com

We will consider privacy enquiries and complaints and respond as required by applicable law. Depending on where you live, you may also have the right to contact the relevant privacy or data protection authority.
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